Electric Ireland
Every 2 months, when you scan your Real Rewards card.
These are Musgrave Limited (“Musgrave”) and Electric Ireland’s Terms and Conditions for SuperValu Real Rewards and Electric Ireland Rewards Programme Members in relation to the Rewards Promotion. These Terms and Conditions are in addition to the SuperValu Real Rewards terms & conditions and Electric Ireland’s Rewards programme terms & conditions, which continue to apply. By registering for Electric Ireland Rewards and SuperValu Real Rewards programme the customer agrees to abide by the Terms of the Rewards Promotion.
- Eligibility
1.1 You must be a registered member of Electric Ireland Rewards Programme and a registered member of SuperValu Real Rewards to participate. Only one Real Rewards card can be registered. You must complete the Registration Form providing all mandatory details and preferences where indicated to register a SuperValu card for the Rewards Promotion.
- Earning Electric Ireland vouchers with the Electric Ireland and SuperValu Real Rewards partnership from 25th July 2022
2.1 You need to link your Real Rewards card to your Electric Ireland account on the Electric Ireland Rewards site. If you have previously linked your Real Rewards card and Electric Ireland account, you do not need to do this again.
2.2 Real Rewards members who have linked their Electric Ireland and Real Rewards accounts will be allocated Electric Ireland vouchers once they meet the criteria.
2.3 The value of a voucher is €5 credit against the Electric Ireland account(s) registered on Electric Ireland Rewards and linked to your Real Rewards account.
2.4 You will receive one €5 Electric Ireland voucher per Electric Ireland account providing you have made at least one transaction in a SuperValu store in the Republic of Ireland or with SuperValu online shopping in the previous two-month period.
2.5 To qualify for the Free €5 Electric Ireland August voucher you must: Be an active Electric Ireland customer on the 31st of July 2024. Link your Electric Ireland Rewards and SuperValu Real Rewards accounts before the 25th July 2024. Make at least one transaction in SuperValu, scanning your Real Rewards card between 1st June to 31st July 2024. Having completed the above steps, you will receive a Free €5 Electric Ireland voucher on your Real Rewards account (app & web) between the 5th and 6th August 2024.
2.6 The value of a voucher is €5 when it is used at www.electricirelandrewards.ie.
2.7 Real Rewards Members can use one €5 voucher code per bill only, to a total of €30 per year per linked Electric Ireland account.
2.8 If you have registered two accounts on Electric Ireland Rewards, i.e., a gas account and an electricity account, you can use up to two voucher codes in a two-month period, one in respect of each registered account.
2.9 Vouchers will be valid for two months from the date they are issued to your Real Rewards app/ website. A voucher that is already earned/held by a customer can still be redeemed, even if the customer de-registers, subject to the 2-month validity limit.
2.10 A voucher code cannot be used twice (i.e., the same code cannot be redeemed against both a gas bill and an electricity bill).
2.11 Vouchers are non-transferable and can only be used as a credit against the registered Electric Ireland account holder’s account.
2.12 Electric Ireland ad Musgrave reserve the right to amend these terms and conditions at any time, including changing the frequency and amount of the vouchers or ceasing the offer and vouchers at any time.
2.13 Vouchers will only be credited against the customer’s energy bill and cannot be provided as cash if the customer’s account is in credit. There is no cash alternative to the voucher
- Redeeming SuperValu Real Rewards Vouchers for energy credit
4.1 All customers who have registered for Electric Ireland Rewards are eligible to save money on their energy bills by converting their Supervalu Real Rewards points, with Supervalu for Electric Ireland.
4.2 Customers with Pay As You Go (PAYG) meters who redeem a voucher, are eligible to receive a credit on their meter up to the value of €5 in any given billing period. This credit can take up to 10 days to be credited to your PAYG meter.
4.3 Customers with token meters who redeem a voucher, are eligible to receive a token in credits on their meter once in any given billing period. These credits can take up to 20 days to be sent to you in the post from Electric Ireland.
4.4 The full amount of a voucher or credit can only be applied against one registered account (i.e., vouchers or credit cannot be split between bills). The maximum limit on SuperValu Real Rewards that can be used in any one year for customer with one registered account is €5 per billing cycle and for customers with 2 registered accounts is €10 per billing cycle. A credit will appear on a customer’s account during the next billing cycle (this credit can take up to 10 days to be posted against your account). It will be noted on the back of your Electric Ireland bill and named ‘Your Reward Saving’.
4.5 Vouchers are time bound (i.e., may only be used within specific time periods) and non-transferable and can only be used as a credit against the registered Electric Ireland account holder’s account. Vouchers will only be credited against the customer’s energy bill and cannot be provided as cash if the customer’s account is in credit. There is no cash alternative to the voucher.
- General
5.1 We reserve the right to vary these Terms and Conditions at any time and will notify you of the proposed changes. By continuing to use the Electric Ireland Rewards Programme website and avail of the SuperValu Real Rewards scheme after being notified of the changes you will be deemed to have accepted such changes.
5.2 Electric Ireland will routinely check the status of your electricity and/or gas account to ensure you remain an active customer and the status of your account.
5.3 Electric Ireland will routinely check the validity of your SuperValu Real Rewards card to ensure the card is active.
5.4 Electric Ireland and Musgrave reserve the right to suspend or terminate your use of the Electric Ireland Rewards website and/or the SuperValu Real Rewards programme at any time if you do not adhere to these Terms and Conditions of use.
5.5 Musgrave reserves the right to suspend or terminate the promotion in any SuperValu store
5.6 Neither Electric Ireland or Musgrave shall be liable for any loss suffered by any person or be deemed to be in default for any delays or failures in performance hereunder resulting from acts or causes beyond the reasonable control of Electric Ireland and/or Musgrave.
- Data Protection
6.1 Electric Ireland may share your personal data with Musgrave or vice versa, to the extent necessary for the efficient and effective administration of the Rewards Promotion. Electric Ireland and Musgrave will ensure that any personal data so disclosed will only be used for such purposes.
6.2 You agree that Electric Ireland may communicate with you by email or text message with information relating to the Rewards Promotion, including additional offers. Electric Ireland will not use personal data submitted in connection with the Rewards Promotion for other marketing purposes unless you have given your consent.
